​A: Our estimates have no cost to you. The best way to get an estimate is to call and set up an appointment during our hours of operation. We welcome walk-ins but customers with appointments take priority. Most estimates take approximately 20 minutes. If your time is limited we will take pictures and gather information. We will email the estimate to you.

A: They cannot make you go to their claims center unless you want to.  If you do go to their claims center, accept the estimate and the check that they give you.  If the car is not safe to drive or not legally drivable, you have the right to have your vehicle towed to your shop of choice.  A reputable insurance company will work with us from that point on!

​A: No - One estimate from the shop of your choice will do.  You do have the "Right to Choose" your repair shop in the State of Connecticut.  The insurance company will work with your shop of choice during the repair process.  Johnson Auto Body will give you a final appraisal and reconciliation of actual costs when the repair is complete.