Johnson Auto Body

  • Services
    • Services
    • Equipment
  • Resources
    • Forms
    • Car Rentals
    • Warranty
    • FAQs
  • About
  • Contact
  • Customs
  • Repairs
  • Services
    • Services
    • Equipment
  • Resources
    • Forms
    • Car Rentals
    • Warranty
    • FAQs
  • About
  • Contact
  • Customs
  • Repairs

FREQUENTLY ASKED QUESTIONS

JOHNSON AUTO BODY

Q: What forms of payment do you accept?

3/4/2017

 
A: We accept Visa, MasterCard, Discover and American Express. Of course, cash and bank-imprinted checks are always welcome.  Personal checks require authorization by management!

Q: Is it difficult to match my paint color?

3/4/2017

 
​A: Yes, it may be difficult.  However, Johnson Auto Body will take the steps necessary to ensure your satisfaction with the color match.  Proper paint-matching techniques require a high level of skill and sometimes a great deal of patience.  Our technicians are specialists.  Color tinting and blending adjacent panels are two methods to insure good results!

Q: What is a "Total Loss"?

3/4/2017

 
​A: A "Total Loss  is a vehicle that has been damaged and the cost of repair is higher than the value of that vehicle!  As a rule of thumb the insurance company will repair the vehicle as long as the cost of repair will not exceed 75% of value.  The remaining percentage is salvage value or the amount that the insurance company will recover from a salvage yard.  If the vehicle is determined to be a "Total Loss" the Insurance company will compensate the vehicle owner with an adjusted retail value plus sales tax for a State of Connecticut loss.  The insurance company's "Total Loss Department" will contact the vehicle owner with a settlement offer.  With your permission, we will release your vehicle to the insurance company.  The insurance company will pay Johnson Auto Body for the towing and storage charges before they pick up the vehicle for transport to the salvage yard.  In most cases you will not receive payment until the insurance company receives title and the vehicle is towed to the salvage yard for final inspection!
Forward>>

    FAQ

    These are questions most often asked by our customers.  I am sure that you may have more questions.

    ​​Please feel free to contact us in person, by phone, or by e-mail if you have additional questions.  We are here to help! 

    Categories

    All
    Auto
    Betterment
    Deductible
    Estimate
    General
    Insurance
    Parts
    Payment
    Rental Car
    Total Loss
    Warranty

Picture
Picture
Picture
See Our Reviews
Johnson Auto Body, Inc. BBB Business Review
Picture
Call Us:  860-875-7136
​393 Merrow Road (Rt 195) Tolland, CT 06084
© 2020 Johnson Auto Body, Inc.